At Empire Tractor, Inc., our mission is to offer you the latest in parts and products at the best prices, and with unparalleled service. We pledge to use our best efforts to make your experience both beneficial and enjoyable. Give us a try, we're here to help you grow!
Who Are We?
January 1, 2000, Finger Lakes Tractor in Waterloo and King Ferry merged with Tri-County Tractor in Batavia and RMC Equipment in Atlanta, Dundee, and Greigsville to become one of the largest New Holland dealerships in the Northeast. At the onset of this merger three locations were closed, leaving Waterloo, Batavia, and Atlanta. This was the birth of Empire Tractor, Inc. Empire Tractor grew significantly in March, 2001 when the Lucas organization in Cazenovia and Cortland were merged in along w/ the purchase of specific assets of New Holland Cortland. The two Cortland operations were folded together operating out of one facility in Cortland. This company is locally owned with all shareholders working in the company.
These decisions were not made in haste. Rather, they were made after surveying the landscape and deciding that consolidation was inevitable. We believe that this consolidation will enable each of us to maintain our "family" like dealership yet simultaneously achieve the economies of scale that will be necessary to ensure survival well into the next millennium.
Our underlying objective is to Maximize Value for our Partners, as defined in our mission statement. We sincerely feel, through time, we will genuinely be able to Maximize Value for our Partners. As such, all principals are in agreement that customer satisfaction is the watchword that will propel our future business. Thus, each of us is committed to achieving optimally satisfied customers. If, for whatever reason, you feel that we have been negligent in this goal, we encourage you to contact us immediately so that we may initiate corrective action.
We would like to remain your dealership of choice and will therefore be vigilant in our efforts to retain your trust, confidence and business. Nevertheless, if you should have questions concerning this exciting consolidation and/or how it will affect our relationship, please do not hesitate to stop by or to contact us directly.
The facilities and company continue to grow as ET diversifies to maintain a healthy position. We have strategically positioned our locations in the heart of New York State to make it convenient to do business with us. Without losing touch with the industry that gave ET its excellent reputation, several lines and products have changed. Our sincere devotion to pleasing the customer carries through to every facet of our organization. We continually strive to be the best in the industry.
ET maintains a position in all industries as being a leader, promoting the best products available to our customers. Our service, quality, commitment and excellence is second to no one. ET is fortunate to be the "home" of a great team of employees that share in the growth and improvement of the company.
ET has developed a succession plan so that its customers will be able to experience our excellence for many years to come. This plan, for the next generation, incorporates a vision that will lead an empowered team of employees into the twenty-first century.
Our Beliefs
Vision
We strive to be the premier Equipment Product and Service Provider in the industries and markets that we serve.
Mission
Our goal is to generate favorable and enduring relationships with all of our partners and to conduct all business activities with respect and integrity. Our desire is to provide products and services of the highest quality at a fair price.
Our Partners are Our Customers...
Personal Commitment to customer satisfaction is our trust. Provide personalized and innovative solutions in a professional manner which fulfill the needs of our customers. Our focus is to stay abreast with new products and services, and to offer them in a timely fashion, on a continual basis.
Our Partners are Our Employees...
Maintaining an enthusiastic team of employees that are recognized as the best employees in the industries that we represent. We strive to provide a stable, safe, enjoyable, and personally enriching environment for all employees. The mutual trust and consideration that our employees exhibit is profound.
Our Partners are Our Shareholders...
Operating in a manner that will enhance returns on investments. Conducting ourselves as progressive leaders in the industry offering quality products and services at a fair price. Accentuating the tangible and intangible rewards to a level that is comparable or exceeds industry standards.
Our Partners are Our Suppliers...
Suppliers should be considered as partners sharing a common goal to provide the highest quality products and services in a fashion that is mutually agreeable. Pursuing a relationship that acknowledges our suppliers as being in business and allows us to manage our expectations.
Our Partners are Our Communities...
We vow to operate in the most ethical manner that will enhance the various communities in which we operate. Sincere participation of our employees in the communities will generate additional benefit to the company and to the community.
Values
- Operate in the framework of our Mission and Vision
- To grow profitably, and use capital efficiently
- Increase productivity year after year
- We are committed to our partners success
- To be accountable and committed
